To be informed orally and in writing of all services to be provided, the availability, and the extent to which you are financially responsible for prior to receiving care from our agency.
To be informed orally and in writing of any change in fees within 30 business days from the date the agency becomes aware of the changes to charges.
To have access to all bills and to review your entire medical record upon request.
To be informed that the agency maintains a liability insurance coverage.
To be informed about the appeal process.
To receive instructions regarding what to do in an emergency situation.
To be given in writing, the agency name and phone number.
The information necessary to make an informed decision about any treatment or procedure, except as limited in an emergency situation.
Be free from mental, physical and sexual abuse.
Humane treatment in the least restrictive manner appropriate for treatment needs.
An individualized treatment plan.
Refuse to participate as a subject in research.
The opportunity to file a complaint should a dispute arise regarding care, treatment or service or to select a different care provider.